Privacy Policy and Cookies

The Bureau is a member of the Scottish Association of Citizens Advice Bureaux (operating as Citizens Advice Scotland or CAS), a network of 59 individual Citizens Advice Bureaux.

 

This Privacy Notice describes how we collect and process personal data when you engage with us through the contact form and newsletter sign up on our blog website, or when you email us to provide feedback and suggestions on articles. It also explains people’s rights and how to contact us.

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Please send any questions about how we use personal information to enquiries@hamiltoncab.casonline.org.uk.

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Information we collect about you

​Personal data is any information that identifies or relates to a specific person. If you sign up to our newsletter, email us, or submit the contact form, the personal data we may process include:

• Contact information such as your name and email

• Any information you provide within the free text facility within the contact form

• If you have agreed to be contacted for feedback or communications

• Feedback on your experience

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How we use your information

We may use your information to:

• Provide you with a newsletter if you have subscribed to this

• Respond to feedback, suggestions or queries submitted through the contact form or email

• Inform research and analysis

• Improve our website

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Who we share your information with

We will only share your personal data where we have a lawful basis for doing so. Usually this will only be when we have your consent.

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If we share your personal data with third party service providers, we have necessary contractual and other provisions in place to ensure your personal data is kept secure.

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We only store personal data in the UK or the EU. However, some of our suppliers may be based in other countries. If we need to share your data with these companies, we take steps to make sure your data is protected.

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We are the blog website for Hamilton Citizens Advice bureau, offering general insights into local resources and rights. To protect your personal information if you are seeking information and advice, please head to our bureau website at Get Advice | Hamilton Citizens Advice Bureau.

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How long we keep your information

We will only keep your data for as long as is necessary. If you choose to subscribe to our newsletter your information will be kept for one year, at which point we will contact you to clarify if you wish to continue your subscription. You can cancel this subscription at any time and your information will be deleted. Information received via our contact form or email will be kept for 3 months, then deleted.

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Your rights

You have rights over your personal data.

You can:

• Request a copy of your personal information

• Ask us to update anything that’s no longer accurate

• Request that we delete your personal data

• Withdraw your consent

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​If you’re unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

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Cookies

​Our site uses Cookies, which are files saved on your phone, tablet or computer when you visit a website, to improve your experience and gather information on how you use our website.

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Block/Manage Cookies

You can accept all cookies when prompted or you have the option to block optional cookies by altering the relevant settings within the cookie banner when you access the site or through your browser.

You can change your cookie preferences at any time by clicking on the ‘fingerprint’ icon. You can then adjust the available sliders to ‘On’ or ‘Off’. You may need to refresh your page for your settings to take effect. 

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The essential cookies are there to keep your information secure while you use our website and enable other core functionality such as network management and accessibility. We do not need to ask permission to use them. You may disable these by changing your browser settings, but this may affect how the website functions.

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Google Analytics

We'd like to set Google Analytics 4 to help us to improve our website by collecting and reporting information on how you use it. These analytics help us to understand how you use the site and ways that we can improve your experience and can continue to produce engaging content.

Google is not allowed to use or share our analytics data with anyone.

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Google Analytics stores anonymised information about:

• how you got to our website

• the pages you visit on on our website and how long you spend on them

• any errors you see while using our website

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To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on

For more information about Google’s cookie usage visit Google’s Cookie Usage Page

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Last updated: October 2025

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Last reviewed: October 2025​

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